Overview
Isaac Fabrics International Hassle-Free Returns for Your Peace of Mind
At Isaac Fabrics International, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully happy with your order, we’re here to help.
Eligibility for Returns
- You may request a return or exchange within 7 days of receiving your item.
- To be eligible, the item must be:
- Unused, unwashed, and in its original condition.
- In its original packaging with all tags attached.
- Free from stains, odors, or signs of wear.
- Customized or altered fabrics are not eligible for return or exchange.
How to Initiate a Return
To start a return, please contact our Customer Service Team at [insert email or phone number] with the following:
- Your full name and order number.
- Reason for return.
- Clear photos of the item (if damaged or incorrect).
Once your return is approved, you will receive return instructions. Please do not send any item back without prior authorization.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.
Refunds & Processing Time
- Once we receive and inspect your returned item, we will notify you of the approval status.
- If approved, a refund will be issued to your original payment method within 7–10 business days.
- If rejected due to non-compliance with the return conditions, the item will be returned to you.
Exchanges
We accept exchanges for eligible items based on availability. If the desired replacement is unavailable, we will process a refund or issue store credit.
Non-Returnable Items
- Cut or tailored fabrics
- Sale or clearance items
- Gift cards
Questions?
We’re here to help!
For support or questions related to refunds and returns, email us at {email} or call {phone}